Privacy Policy

Introduction

This Privacy Policy explains how SyproOne Solutions Pvt Ltd ("we", "us", "our"), the operator of SyproFlow ("the Service"), collects, uses, stores, and protects your information. We are committed to handling your data responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and applicable data-protection regulations.

Information We Collect

• Information you provide: registration details (your email address, name, and organisation name) and payment information (processed by our third-party payment gateway; we do not store your full card or bank details on our servers).
• Documents and content you upload: business documents you upload for extraction and the data extracted from them.
• Information collected automatically: usage data (records of extractions, document types, processing tiers, timestamps, and associated costs, for billing and service operation) and technical data (IP address, browser type, and similar information, used for security, rate-limiting, and service operation).

How We Use Your Information

We use your information to:

• provide, operate, and maintain the Service;
• process your documents and deliver extraction results to you;
• authenticate you and secure your account;
• process payments and maintain records of credit purchases and usage;
• communicate with you about your account, transactions, and service updates;
• detect, prevent, and address technical issues, fraud, or misuse; and
• comply with legal obligations.

How We Handle Your Documents

Documents you upload are processed to extract and structure data as part of providing the Service. Extraction may involve processing by trusted third-party AI providers solely for the purpose of performing the extraction; these providers are bound by their own confidentiality and security obligations.

Your documents and extracted data are associated with your account/organisation and are not made accessible to other users or organisations. We do not sell your documents or the data extracted from them.

Data Sharing and Disclosure

We do not sell your personal information. We may share information only:

• with trusted service providers (such as payment gateways, email delivery, cloud hosting, and AI-processing providers) who process it on our behalf under appropriate confidentiality obligations, solely to provide the Service;
• where required by law, regulation, legal process, or governmental request;
• to protect the rights, property, or safety of the Company, our users, or the public; or
• in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Data Security

We implement reasonable technical and organisational measures to protect your information, including authenticated access, isolation of each organisation's data from others, and secure handling of credentials. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information and usage/billing records for as long as your account is active and as required to comply with legal, accounting, and tax obligations.

Uploaded documents and extraction results are retained to provide the Service (including features such as duplicate detection) and may be deleted on request, subject to any legal retention requirements. You may request deletion of your account and associated data by contacting us, subject to obligations we are required by law to fulfil.

Your Rights

Subject to applicable law, you may:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information; and
• withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@syproflow.com.

Cookies and Similar Technologies

The Service may use cookies or similar technologies to keep you signed in, remember your preferences, and operate the Service. You can control cookies through your browser settings; disabling them may affect functionality.

Third-Party Links and Services

The Service may integrate with or link to third-party software (such as accounting systems) and services (such as payment gateways). Their handling of your data is governed by their own privacy policies.

Children's Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact

For any questions about this Privacy Policy or your data, contact: